Coon Rapids Residents Encounter Zero Balance Utility Bills After Software Update Glitch

In a recent turn of events related to the City's move to modernize its utility billing system, some residents were surprised to swiftly receive balance-free invoices in their inboxes. The culprit? A software conversion. The City assures there's no cause for alarm. According to an official statement issued on the City's website, a conversion hiccup occurred when Invoice Cloud, the City's billing vendor, updated customers' account numbers by appending two additional digits.

No immediate action is required from the residents who received these unexpected zero balance emails. It seems this was a byproduct of the necessary upgrades to better manage the electronic billings and payments. "Rest assured, no action is necessary," the City's notice explained. The upgrades were to seamlessly incorporate the new account number format into their online payment portal, permanently doing away with the older customer numbers, which will vanish from future billing statements.

Beyond the momentary confusion, this tech transition also brings with it an enhanced user experience. Earlier in the year, the City rolled out an updated online dashboard. The dashboard promises to offer users a more intuitive understanding of their utility expenses, complete with a breakdown of the new rate structure and handy tools to decode bills or set up online pay.

Residents keen on keeping a close eye on their utility expenditures should check out the new platform if they haven't already. "If you haven't already done so, check out the new online dashboard to help you better understand your utility bill," encouraged the City. This new digital interface not only makes it easier to view the new rate structure but also to more effectively manage payments.

SOURCE: hoodline