ServeMinnesota: Transforming Communities Through Service

ServeMinnesota: Transforming Communities Through Service

ServeMinnesota is the state commission for AmeriCorps, dedicated to harnessing the power of national service to address critical community needs across the state. Through its innovative and research-based programs, ServeMinnesota focuses on education, economic opportunity, environmental conservation, and public health, mobilizing thousands of AmeriCorps members each year to create lasting change.

With initiatives such as Minnesota Reading Corps and Minnesota Math Corps, which support literacy and math proficiency in schools, and Conservation Corps, which tackles environmental challenges, ServeMinnesota is at the forefront of building stronger communities. By partnering with nonprofits, government agencies, and local organizations, the commission ensures that resources are effectively deployed where they are needed most.

In February 2025, ServeMinnesota welcomed Mohamed Omar as its first-ever Chief Operating Officer (COO). A seasoned leader with a background in finance, strategy, and community service, Omar brings a wealth of experience to the organization. In addition to his new role, he serves as the Chair of the Board of Directors at Hennepin Healthcare, making history as the first Somali American to hold that position in Minnesota.

In an exclusive interview, Tom Akaolisa of MinneapolisMedia sat down with Omar to discuss his vision for ServeMinnesota, the challenges facing the nonprofit sector, and his journey from corporate finance to mission-driven leadership.

Interview with Mohamed Omar, Chief Operating Officer of ServeMinnesota

Conducted by: Tom Akaolisa

Date: February 18, 2025

Tom Akaolisa: Good morning, Mr. Omar. Thank you for taking the time to speak with us today.

Mohamed Omar: Good morning, Tom. Thank you for having me. It’s a pleasure to be here.

Tom Akaolisa: To start, I’d like to congratulate you on your appointment as Chief Operating Officer of ServeMinnesota. You also recently became Chair of the Board of Directors at Hennepin Healthcare. How has the transition been for you?

Mohamed Omar: Thank you, Tom. It has been an exciting journey. I have cherished my role at Hennepin Healthcare, and now, joining ServeMinnesota presents another incredible opportunity to make a meaningful impact. I am thrilled to contribute to the organization’s mission.

Tom Akaolisa: You have a remarkable background in finance, strategy, and social services. What inspired you to transition into the nonprofit sector, and what drew you to ServeMinnesota?

Mohamed Omar: That’s a great question. I immigrated to the United States nearly 30 years ago and benefited from programs that helped me develop skills and access professional opportunities. From early on, I believed in giving back, and I have been involved in volunteerism throughout my career. As I gained experience in finance and strategy, I realized I wanted to dedicate my work full-time to service-oriented initiatives. ServeMinnesota aligns perfectly with that passion.

Tom Akaolisa: As ServeMinnesota’s first-ever Chief Operating Officer, what are your main priorities in this new role, and how do you envision shaping the organization’s future?

Mohamed Omar: ServeMinnesota is the state’s commission for AmeriCorps national service, and our primary goal is to deliver high-quality, research-based programs that have a lasting impact. For example, our Math Corps program helps over 6,000 students develop foundational skills. As COO, my focus is to enhance ServeMinnesota’s operational, technical, and financial infrastructure to ensure efficiency and sustainability. My vision is to expand the organization’s reach and strengthen its commitment to service.

Tom Akaolisa: ServeMinnesota plays a critical role in addressing key community challenges. What do you see as the most pressing issues in Minnesota right now, and how is ServeMinnesota working to tackle them?

Mohamed Omar: The COVID-19 pandemic has significantly impacted students’ academic performance, particularly in math and literacy. ServeMinnesota has been at the forefront of addressing these challenges. We have over 2,000 AmeriCorps members serving across 78 of Minnesota’s 87 counties, focusing on education, housing stability, health, and environmental conservation. By working closely with communities, we ensure that our programs meet the most urgent needs.

Tom Akaolisa: Programs like AmeriCorps provide life-changing opportunities. Can you share a story of someone whose life was transformed through ServeMinnesota’s initiatives?

Mohamed Omar: That’s a great question. While I don’t have a specific story to share at this moment, my colleague Julia Quanrud, our CEO, would be the best person to provide concrete examples. However, I can say that in my short time here, I have been deeply impressed by the organization’s impact and the dedication of our team.

Tom Akaolisa: ServeMinnesota has experienced significant growth over the years. What strategies do you hope to implement to ensure continued expansion and effectiveness?

Mohamed Omar: Growth must be accompanied by strong infrastructure. My role involves evaluating and improving our operational systems, technology, and financial processes. I plan to work closely with both internal and external stakeholders to strengthen these areas, ensuring that we continue to deliver high-quality services efficiently.

Tom Akaolisa: Technology and data are playing an increasingly important role in nonprofit operations. How do you see innovation enhancing ServeMinnesota’s programs?

Mohamed Omar: Innovation is crucial, both in our service delivery and in our internal operations. ServeMinnesota has proprietary software that allows us to evaluate program effectiveness and improve educational interventions. We leverage technology to expand our reach and maximize our impact, ensuring that our programs are evidence-based and results-driven.

Tom Akaolisa: Diversity, equity, and inclusion are critical in today’s world. How does ServeMinnesota ensure that its programs are inclusive and serve underrepresented communities?

Mohamed Omar: ServeMinnesota is committed to working with organizations that support all communities, including those that are historically marginalized. We engage with schools and nonprofits that serve communities of color and other underrepresented groups. While I am still familiarizing myself with the internal details of our programs, I can confidently say that inclusivity is a core principle of our work. Julia can provide more specifics when you speak with her.

Tom Akaolisa: What advice do you have for young leaders from diverse backgrounds who want to make an impact?

Mohamed Omar: Excellence is key—whether in academics, work, or leadership. I encourage young leaders to develop expertise in their fields, remain resilient in the face of challenges, and stay true to their mission. Success requires preparation, hard work, and the ability to navigate challenges. The goal should always be to create meaningful change.

Tom Akaolisa: Many young professionals, especially from immigrant backgrounds, often prioritize careers in the private sector over nonprofit work. What would you say to those considering nonprofit careers?

Mohamed Omar: I challenge the idea that immigrants are not interested in nonprofit work. People naturally pursue careers based on their interests and guidance from their communities. Nonprofit work offers a unique blend of purpose-driven impact and operational efficiency, similar to government and private sector roles. For those who care about social change, nonprofits provide an excellent avenue to make a difference.

Tom Akaolisa: Mr. Omar, thank you for your time and for sharing your insights. We appreciate your leadership and wish you success in your role at ServeMinnesota.

Mohamed Omar: Thank you, Tom. I appreciate the opportunity to discuss these important topics, and I look forward to continuing this conversation in the future.